Refund Policy

At AUREN, we take pride in the quality of every piece we deliver. If there is an issue with your order, we are here to help.

Exchanges

We accept exchanges within 3 days of delivery if:

  • The item arrived damaged
  • You received the wrong product
  • The product has a manufacturing defect

To request an exchange, the item must:

  • Be unused and in its original condition
  • Include the original packaging

Non-Refundable Items

Due to hygiene and product protection reasons, we do not offer refunds or exchanges for:

  • Change of mind
  • Incorrect size selection by the customer
  • Normal wear and tear
  • Minor variations in color or appearance caused by lighting or screens

Refunds

Refunds are only issued if:

  • An exchange cannot be provided for a damaged or incorrect item

Approved refunds will be processed through the agreed method with the customer.

Exchange Shipping

  • If the issue is caused by us (wrong or damaged item), AUREN covers the exchange shipping cost.
  • For all other approved exchanges, shipping fees may apply.

How to Request Support

To request an exchange or report an issue, please contact us within 48 hours of receiving your order with:

  • Your full name
  • Order number
  • Photos of the item, if applicable

Our support team will assist you as quickly as possible.

Contact

For assistance, contact us through our official pages or via AUREN Support.